Repair Process

What to expect from Kelowna Auto Body

Your car is in great hands with us, our repair technicians and staff members regularly attend continuing education classes. Learning and successfully passing tests based on new and changing automotive technology. We are very proud of our high CSI scores in regards to the quality product and customer service that we deliver back to our customers.

Choose us not only for our quality work but because we make the process easy for you. Give us a call today.

If you’ve had an accident and need repairs on your vehicle, here’s what to expect from Kelowna Auto Body & Glass.

Have your vehicle towed to the Kelowna Auto Body & Glass – or drive it here, if it is in safe condition – we are located at 2345 Leckie Road in Kelowna. We have a night drop area if you need to drop off your vehicle after hours.  If you need towing assistance please call us.

Contact your insurance company advise them you would like to have your vehicle repaired at Kelowna Auto Body, and the insurance company will advise you of their procedures.

Once the your estimate has been written and the collision center has received approval, the parts are ordered and a repair time is scheduled for your repair. You will also be provided with an estimated completion date.

The collision estimator will provide you with a copy of your estimate, inform you of your financial responsibility. At this time, you can pick up your rental vehicle if covered by your insurance / loaner vehicle or request a courtesy ride, our courtesy driver will also pick you up when your repairs are completed.

While your vehicle is being repaired, your collision estimator will provide you with timely updates.

Once your vehicle is completed, your collision estimator will contact you to schedule a pick-up time.

Your financial obligation is due upon pick-up of your vehicle.

Kelowna Auto Body & Glass guarantees all workmanship for as long as you own or lease your vehicle.